Privacy, safety and your account

What you give us: your username, email and password (stored only as a hash), your profile details, what you post, your reactions, follows and reports, your CV, marketplace and job activity, and messages to us.

What is recorded automatically is limited: timestamps, a record of actions you take while signed in, and counts. The full list is in the Privacy Policy.

No. Ur Next Door does not store your IP address, your browser details or a history of the pages you view in its database.

The companies that host the site and run analytics, ads, fonts and content delivery do receive your IP address when pages load, under their own policies.

No. It does not use GPS or your browser's location, and does not work out your location from your IP address. The only location it has is what you type on your profile, which is public. The app never reads your location either.

Posts, questions, answers, polls, MCQs, comments and your profile are public: anyone on the internet can see them, with or without an account. In an ask-to-join or private community, only its members see what is posted there.

Yes. Public content may be listed by search engines and read by AI crawlers, such as those of OpenAI, Google, Anthropic and Perplexity, which Ur Next Door allows on purpose so community knowledge can be cited. Do not post anything you want to keep private.

A community's privacy setting can be changed at any time by the people who run it, and that changes who can see what members already posted. Making it public exposes content that only members saw before, and making it private hides it from public view and search. Think about this before posting in a community you do not run.

Yes. When you post in a community, its editors, admins and creator can edit or delete what you wrote there. Admins can also remove you from the community or change your role.

No. A poll's creator can see who voted for which option. Poll and MCQ votes are linked to your account, not anonymous.

Uploaded images are served from public web addresses that include your username, and can appear in Ur Next Door's image search. Anyone with an image's address can open it.

Not on purpose. Ur Next Door does not strip metadata such as EXIF from uploads. Converting an image may drop it as a side effect, but do not rely on that: remove location and camera details yourself before uploading.

Yes. Mentioning a member or a community with @ notifies them and links your content to them.

Removing content from Ur Next Door does not remove copies already held by search engines, AI tools or other sites. Those copies usually update over time, but Ur Next Door does not control them.

Use Report on the item, or Report user in the menu on a member's profile. Choose a reason (Spam, Harassment or bullying, Hate speech, Misinformation, Nudity or sexual content, Violence or Other), add details if you like, and press Submit report.

You can also email support@urnextdoor.com with the subject "Content report".

A member, and posts, questions, answers, polls, MCQs, comments, job posts and test series. Report anything that breaks the Terms of Use or harms the community.

No. Reports are reviewed privately, and Ur Next Door does not publish reports or tell the reported person who reported them.

The team aims to review every report within 24 hours. Child safety reports are handled before every other report.

The team reviews it. Content that breaks the Terms is removed, and members who post it or harass others are suspended or removed. Reporting the same thing twice is not needed; your first report counts.

You and that member are hidden from each other across Ur Next Door: feeds, profiles, content and interactions. Any connection and follows between you are removed, and neither of you is notified by the other's activity. The block is not announced to them.

Go to Settings, Blocked, or use Unblock in the menu on their profile. Unblocking does not bring back the connection or follows that the block removed.

Block hides you from each other straight away. Report tells the team when someone breaks the rules, so they can act. You can do both.

A suspended account cannot sign in, and if it was signed in it is signed out. The account and all of its content disappear from public view, and it cannot reset its password.

If you think this was a mistake, write to support@urnextdoor.com and the team will look again.

If you believe something was removed or your account restricted in error, reply to support@urnextdoor.com (the content report address) and the team will look again.

Unlawful, hateful, harassing or obscene content, anything that sexualises or endangers children, doxxing, spam and scams, fake reviews or accounts, fraudulent jobs, and misuse of community roles, among others. The full list is in Terms of Use section 5.

At least 13. If you are under 18, you can use it only with the involvement and consent of a parent or legal guardian, who accepts the Terms for you.

No. It does not ask for a date of birth or verify age, and relies on what each member confirms when signing up. Accounts found to belong to someone under 13, or under 18 without guardian consent, may be restricted or removed.

Write to support@urnextdoor.com with the subject "Child account" and the account details. The team will remove the account and its data.

Use Report on the content or the member's profile and block the member, or email support@urnextdoor.com with the subject "Child safety report" and a link to it. Do not attach or forward the material itself.

If a child is in immediate danger, call the local police first. In India you can also report at cybercrime.gov.in or call 1930.

It has zero tolerance. The content is removed, the account responsible is terminated, and it is reported to the authorities, including law enforcement in India. See Child Safety Standards.

On the website, open Delete account (also in Settings, Account) and confirm with your password, or type your username if you joined with Google. In the app, go to Settings, Account.

Deletion is immediate and cannot be undone, so save anything you want to keep first.

Your profile, email, password and preferences; everything you published, including posts, questions, answers, polls, MCQs, comments, services, job posts and your CV; your uploaded photos and files; and your bookings, reviews, job applications, connections, follows, blocks and purchase records. Any community you created is deleted too.

Chat messages you sent stay in the other person's conversation without your name, and reports other members filed about you are kept for safety. Tags you created stay, and records the law requires may be kept. Copies already held by search engines or others are outside Ur Next Door's control.

No. Deletion is immediate and irreversible, and there is no grace period.

Email support@urnextdoor.com from the address on your account and ask for it to be deleted. The Delete account page also has this option.

To protect you, deleting needs your current password. Type it again, or if you joined with Google and never set a password, type your username exactly instead.

Yes. Bookings you were part of as buyer or provider, the reviews on them, and job applications in either direction are deleted, so part of someone else's history goes too. Comments others left on your posts are deleted with them.

Not yet. Ur Next Door does not currently offer a data export, so copy anything you want to keep before deleting your account. You can download your activity record as a CSV in Settings, Analytics.

Your account information is kept while your account exists. Your activity record is kept for 400 days, and if you connect AI tools or automations with a key, the log of their calls is kept for 30 days. All of these are deleted with your account, apart from what is listed as kept in the Privacy Policy.

Under applicable law, including India's Digital Personal Data Protection Act, 2023, you can ask to access, correct or delete your data, withdraw consent, nominate someone to act for you if you die or cannot act, and raise a grievance. Email support@urnextdoor.com with the subject "Data request".

Within the time the law requires. The team may first need to confirm it is you. General messages are usually answered within 2 to 3 business days.

Write to support@urnextdoor.com with the subject "Grievance". This is the grievance contact under India's Digital Personal Data Protection Act, 2023, and the team will acknowledge and respond within the period the law requires.

No. Ur Next Door does not sell your personal information. It shares it only as the Privacy Policy describes: what you publish, what a feature needs (for example a booking or job application), service providers who run the site, legal requests, or a business transfer.

A small list of service providers, each getting only what it needs: the hosting provider, Ur Next Door's own notification service, Brevo for email, Slack for team alerts, OpenRouter for the AI assistant, Google (Analytics, Firebase, AdSense, Sign-In), Amplitude, Meta (Pixel and WhatsApp), Razorpay and PayU, and code libraries from jsDelivr, unpkg and Cloudflare. Some are used only when that feature is switched on or when you use it. The Privacy Policy section 11 lists exactly what each receives.

Yes. Activity is copied into the team's internal Slack so they can respond. When you sign up, a message with your account details, including your email, is posted, and later actions such as signing in, posting, joining a community or reporting someone are added to it. Chat message contents are never sent there.

Administrators can view your content and CV, edit profile fields including your username and email, reset a password, change a plan or verification badge, change account status, remove content and delete an account. They use this to run the service, handle reports, fix errors and follow the law, and do not usually notify you.

Ur Next Door's own cookies are a necessary session cookie that keeps you signed in for up to 30 days, and a small one that remembers a card you dismissed on the home page. Your light or dark theme choice is kept in your browser's own storage. Advertising and analytics providers set their own cookies.

You can control cookies in your browser, but blocking the session cookie stops you signing in.

Ur Next Door shows ads through Google AdSense, including on pages with member content, communities and profiles. An ad placed next to a post is not an endorsement by Ur Next Door or by that member. The app shows no ads.

Turn off personalised advertising in your Google Ads Settings, and opt out of other vendors' cookies at aboutads.info/choices. The Privacy Policy section 10 links to both.

On the website: Google Analytics, Amplitude and the Meta Pixel. In the app: Amplitude, Google Firebase Analytics and Firebase Crashlytics. When you are signed in, Google Analytics gets only your numeric account id, never your email or username. Amplitude also gets your public username.

Yes, with the analytics services. The words you search for are sent to Google Analytics as a search term so the team can learn what people cannot find, and Amplitude gets a copy of the same event. Email addresses and phone numbers typed into search are masked first. Searches are not sent to the Meta Pixel, and your For you feed never uses them.

Amplitude makes session replays: a reconstruction of layout, scrolling, clicks and taps, so the team can see where people get stuck. Every piece of text and everything you type is hidden. Messages, your CV, account and password screens, billing, settings, job applications and bookings are never recorded.

The website uses the Meta Pixel on public pages to measure visits and ads on Facebook and Instagram. It never receives your name, email, phone, messages or searches. It does not run on private pages such as messages, sign-in, settings, member profiles, search, notifications or CVs.

Partly. A tracker-blocking browser extension stops the website's analytics events in your browser, including Amplitude and its session replays. Actions you take while signed in are still counted by Ur Next Door's servers under your account id.

A community's admins can add their own Google Analytics or Meta Pixel to the community's pages. On those pages, the same browsing events also go to the community's account, under its own agreement with Google or Meta. They never receive your Ur Next Door account id.

If you are signed in, the message is pre-filled with your name, username, account id, email and plan, and the page you were on. You see it and can change it before sending. Nothing reaches WhatsApp until you press send.

What you follow and the communities you belong to, your own likes, saves, comments, answers and votes on Ur Next Door in the last 90 days (never which option you chose), the items you open with Read more, your profile city for jobs and services, and what is popular. It never uses your messages, your searches, other sites or bought data, and nothing is shared with advertisers.

In Settings, Preferences, switch off "Use my activity to personalize For you". For you then uses only what you follow and join. You can also press Reset For you so your activity so far stops counting.

In Settings, Preferences, under Notifications, tick or untick each kind (such as likes, comments, mentions, answers to your questions, new followers, profile views) for each channel, then press Save preferences. Channels that are not available yet are marked Soon.

A device token for your browser or phone goes to Google Firebase Cloud Messaging, along with the title, text and link of each push. On an iPhone, Apple's push service carries it too. The device is removed when you sign out of it.

No. Notifications are never delivered across a block, in either direction.

It is stored only as a one-way hash, so Ur Next Door never stores or sees your plain password. Everything between your device and Ur Next Door travels encrypted over HTTPS.

Connections use HTTPS, passwords are hashed, every change you make is protected against cross-site request forgery, uploads are checked against allowed file types, and sign-in is limited after repeated failures. No system is completely secure, so keep your password private.

Reset your password with Forgot password straight away: that signs out every other device and cancels any keys you gave to AI tools or automations. Then email support@urnextdoor.com with the subject "Security".

The "Last updated" date at the top of the Privacy Policy changes, and for important changes extra notice may be given. Using Ur Next Door after a change means you accept the updated policy.

It can be. Ur Next Door operates from India, and its service providers work in several countries, so your information may be processed in India or elsewhere.

No. The free tools and calculators run in your browser, and what you type is not sent to or stored by Ur Next Door. Some tool pages load code libraries from outside providers, which see your IP address and the page you are on.