Marketplace, services and bookings

No. Buyer and provider agree the price, payment method and timing and settle it directly, off the platform; Ur Next Door does not collect, hold or escrow the money. Paying for a booking online is not available yet. Only the provider can mark a booking paid, so keep your own receipt.

The Marketplace is where members and communities offer services, such as tutoring, home repairs, design or tax filing, and other members book them. You browse services, pick a package or ask for a quote, and send a booking request. The two of you then agree the details and the payment directly.

Start at the Marketplace.

No. Ur Next Door charges no platform fee on a booking, so the full amount goes to the provider. Ur Next Door also does not collect or hold the money: you pay the provider directly.

No. Ur Next Door is a venue, not a party to your booking. A booking is a contract between the buyer and the provider, and Ur Next Door does not provide, vet or endorse the services or the providers listed.

Quality, safety, timing and completion are between you and the provider. See Terms, section 8.

Services are grouped into 16 categories: Technology & Development, Design & Creative, Writing & Marketing, Business & Consulting, Education & Coaching, Home Services, Beauty & Wellness, Events & Lifestyle, Real Estate & Property, Travel & Tourism, Government & Documentation, Money & Insurance, Healthcare & Medical, Domestic Help & Staffing, Device & Electronics Repair and Automotive.

Each has smaller categories, such as school tuition, plumbing, maid and house help or income tax filing. See them all on Marketplace categories.

Open Marketplace categories and pick a group or a smaller category, such as plumbing or school tuition. You can also tap a category button at the top of the Marketplace.

A group's page also shows the services in all of its smaller categories.

Tap Set location at the top of the Marketplace, choose your country and at least your state (district and city make it more exact), then tap Save location. The Marketplace then lists services near you first, and leaves out services offered only in person that do not serve your area. Online services show from everywhere.

Ur Next Door does not use GPS for this, only the place you choose. If you are signed in and your profile already has a location, that place is used. With no location at all, you see every service.

Tap the location button at the top of the Marketplace (it shows your place, or Set location) and choose a new place. When you are signed in, the place you save is also stored on your profile, so it stays the same on your other devices.

Type what you need, for example plumber or tuition, in the search box at the top of any page, then open the Services tab of the results. Marketplace categories also has a Search all services box.

Use the sort menu at the top of the Marketplace: Newest, Top rated, Most booked, Price: low to high, or Price: high to low. Most booked counts bookings that were completed.

Yes, once at least one service is offered there. Each such city gets its own Marketplace page, and so does each category in that city. A city with no services yet has no page.

Online is delivered anywhere. In person is at a place the provider serves. Both means either.

Online and Both services show to everyone. Once you have set a location, a service offered only in person shows to you only if you are in the area it serves, and services near you are listed first.

Services offered by a member, or by a public community, are open to everyone. A service offered by an ask-to-join or private community is shown only to that community's members.

Join the community to see it.

The provider has not set fixed prices. Tap Request a quote, describe what you need and send the request. The provider then tells you the price and you agree it directly.

Sending a request costs nothing.

A package is a fixed offer with its own price. A service can have up to three, shown as Basic, Standard and Premium. Each shows its price, delivery time in days, how many revisions are included and a list of what is included.

Pick the package tab you want and tap Book.

Revisions is the number of rounds of changes the provider promises in that package. It shows as a number, such as 2 revisions, or as Unlimited revisions.

Providers must honour the delivery times and revision counts they publish.

Providers set package prices in rupees. The price you are booking shows on the package and again in the booking dialog.

No. A booking keeps the amount it was booked at, so later price changes do not change it.

If the provider later changes the service's packages, the booking may stop showing the package name, but the amount stays the same.

Any signed-in member can offer a service in their own name. A service can also be offered on behalf of a community, but only by that community's editors, admins or creator.

Sign in and open Offer a service, also on the Marketplace and in your profile's Marketplace section. Describe what you offer, pick a category, write a description, choose where you offer it, add photos if you like, then set up packages or choose no fixed price.

Tap Publish service and it appears in the Marketplace.

A title, a category, a description, and either at least one package with a price or This service has no fixed price turned on. If the service is In person or Both, you also need a country and at least a state or region (or a city).

Everything else is optional: a short tagline for cards (up to 300 characters), photos and buyer questions. If you skip the category you will see Choose a category.

Up to three. Each package needs a price above 0; a package without a price is not saved. It can have a name, a note (up to 500 characters), a delivery time of at least 1 day, a number of revisions (enter -1 for unlimited) and up to 20 lines of what is included.

Yes. Turn on This service has no fixed price and buyers ask you for a quote instead of booking a package. Your service then shows Contact the provider for a custom quote with a Request a quote button.

Up to 12. The first photo is the cover on cards and when the link is shared. Photos are optional, but clear photos of your work help buyers decide.

Yes. Under Questions buyers ask, add the questions you hear most with your answers. You can add up to 20, each question up to 200 characters and each answer up to 1,000.

They show on your service page under Frequently asked questions.

Choose the country you serve and at least a state or region. If you pick a specific district, also pick the city, or set the district to All / not sure to serve the whole state.

Area or locality and the postal code are optional, but a postal code must be valid for the country you chose.

Choose the area you serve means an In person or Both service needs at least a state or region; pick one, or switch Availability to Online. Select the city you serve means you picked a district: pick the city too, or set the district to All / not sure.

If it says the postal code does not match the selected country, check it or leave it empty.

Yes. Choose your country. For India you pick the state, district and city from lists. For a country without lists, you type the region and city yourself.

In the service form, under Offer as, pick the community instead of Just me (personal). The service then shows the community as the provider.

Only the community's editors, admins and creator can do this. If you see Only editors of this community can post here, ask its admins to make you an editor.

The member who listed it, and the community's editors, admins and creator, can edit it. Booking requests go to the member who listed it, in their My bookings.

For buyers, the booking is with the community, which means the member or organisation that runs it.

Yes. Edit the service and change Offer as. Moving it into a community needs the same rights as offering it there, editor or above. Saving other changes keeps it where it is.

In the Marketplace and its category. A service in your own name also shows on your profile under Marketplace; a community's service shows on that community's page instead.

A service from an ask-to-join or private community is seen only by its members.

Open your service, tap the menu (three dots) at the top and choose Edit service. If the service has packages, the Edit service button in the packages box does the same. Change what you need and tap Save changes.

Bookings already made keep the amount they were booked at.

Edit the service and set Taking bookings? to Paused, not taking bookings. A paused service leaves the Marketplace and cannot be booked, but it is not deleted: you still see it on your profile and its page says it is paused.

Set it back to Yes, taking bookings when you are ready.

Archive hides the service without deleting it, and you can unarchive it later from the same menu. Delete removes it for good, together with its packages, bookings and reviews.

Both are in the menu (three dots) on the service page. If you only need a break, pause or archive instead.

Yes. When creating a service, pick a time under When it goes live. Until then it is hidden from everyone except you (and, for a community service, its editors and above), and nobody can book or review it.

Find it in Scheduled to publish it early, change the time, or delete it to cancel.

Your service page has an About the provider box with your name, photo and reputation, and a View profile button. Your profile lists the services you offer in your own name under Marketplace.

For a community's service, the box says Offered by and shows the community instead.

Open the service, choose a package tab and tap Book, or tap Request a quote if it has no packages. In the dialog, describe what you need and pick a preferred date and time if you have one (both optional), then tap Send booking request.

The provider is notified and the booking appears in My bookings.

No. No charge is taken when you book. Sending a request only notifies the provider; you then agree the details and the payment with them directly.

You can browse services and read reviews without signing in. Booking, reviewing and offering a service need you to be signed in.

You cannot book a service you listed, and a community's editors, admins and creator cannot book that community's own services. This prevents fake orders and ratings.

The service is not open for booking at the moment: the provider has paused it, archived it or scheduled it for later. Try again later, or look for a similar service in the same category.

Open My bookings. Placed lists the services you booked, and Received lists booking requests on services you listed. Each booking shows its status, whether it is marked paid, the package, the amount and the buyer's requirements.

Requested means it was sent and waits for the provider; Accepted, the provider took it on; In progress, work has started; Delivered, the provider says the work is done; Completed, it was confirmed complete. Declined means the provider turned it down, and Cancelled means the buyer or the provider cancelled it before completion.

Open My bookings, Received tab. On a request, tap Accept, or Decline and confirm. The buyer gets a notification either way.

In My bookings, Received tab: after accepting, tap Start work when you begin and Deliver when the work is done. You can also tap Deliver straight after accepting. The buyer is notified at each step.

When the provider marks the booking Delivered, the buyer sees Confirm & complete in My bookings, Placed tab. Tapping it completes the booking, adds to the service's completed orders and lets the buyer leave a review.

Yes. A new request notifies the provider, and accepting, declining, starting work, delivering, completing and cancelling each notify the other person. Reviews and replies to reviews notify too.

Turn these on or off in Settings, Preferences, in the Marketplace and bookings row.

Placing a booking automatically follows the provider, and their community if the service belongs to one, so their updates reach you. It shows on your profile. You can unfollow at any time.

A booking has no message box of its own. Read the service's description and Frequently asked questions first. When you book, put everything the provider needs, or any question you have, in What do you need?: requirements, timelines and links. A request costs nothing and you can cancel it.

After that you agree the details and payment with the provider directly.

The provider sees your name, the package and amount, your requirements, your preferred date and the booking's status. Booking details are shared only with the other side of the booking.

Your phone number or payment details are shared only if you choose to give them.

Not yet. Today, payment for a booking is arranged directly with the provider. If online payment for bookings is added, its terms and any fees will be made clear before you use it.

It is a note the provider keeps. Because money moves outside Ur Next Door, only the provider can mark a booking Paid, or back to Unpaid. It shows what the provider says happened, not a payment Ur Next Door checked, so keep your own receipt.

In My bookings, Received tab, tap Mark paid on the booking once you have received the money. Tap Mark unpaid to undo it. The button is there until the booking is completed, declined or cancelled.

Raise it with the other person first. If you cannot sort it out, contact us. The Paid mark is only the provider's record, not proof of payment, and Ur Next Door does not decide payment disputes.

The provider is responsible for their own tax, licensing and legal obligations from a booking. Invoices, like price and payment method, are agreed between the buyer and the provider.

Ask the provider. Refunds for bookings are agreed and settled between the buyer and the provider, because Ur Next Door does not collect or hold booking payments, so it cannot refund a booking itself.

See Terms, section 8.

Open My bookings, Placed tab, tap Cancel on the booking and confirm. You can cancel any time before it is completed. The provider is notified, and the booking records that you cancelled.

If it is still a request, tap Decline. Once you have accepted it, tap Cancel in My bookings, Received tab, and confirm. The buyer is notified, and the booking records that you cancelled.

You can cancel the booking at any time before it is completed, then book someone else. Ur Next Door does not step in on a stalled booking, but may correct a booking's recorded status where it is clearly wrong or being misused.

A booking is a contract between the buyer and the provider, so any dispute over it is between the two of you, and Ur Next Door does not arbitrate. If someone is breaking the rules, for example with a scam or fraud, report them.

Sign in, open the provider's profile, tap the menu (three dots) and choose Report user. Pick a reason, add details if you like, and tap Submit report. Our team reviews every report.

Service pages do not have their own report button. For a community's service, tell us through the Contact page.

Reviews must be genuine and based on a real booking. Fake, paid-for or revenge reviews break the Terms, and Ur Next Door may remove them. Tell us through the Contact page with a link to the service.

You and the provider no longer see each other, so their service pages are hidden from you and you cannot book their services. Blocking also removes any connection or follow between you.

Bookings you already have with them stay in My bookings and can still be moved along or cancelled, but neither of you gets notifications about them any more.

After a booking is completed, open My bookings, Placed tab, and tap Leave a review, or go to the Reviews section of the service. Pick 1 to 5 stars, write about your experience if you like (up to 2,000 characters) and tap Post review.

You can review a service only after one of your bookings on it is completed, and each completed booking allows one review.

If you see You can review a service after a booking is completed, either your booking is not completed yet (wait until the provider marks it delivered, then confirm it complete) or you have already reviewed every completed booking you have on that service.

Open your service and go to Reviews. Under a review without a reply, type in Reply to this review and tap Reply. Each review can have one reply from the provider, and replies are public.

Yes. Anyone can read a service's ratings, reviews and any reply from the provider, even without signing in, and each review shows the reviewer's name and links to their profile. A service offered by an ask-to-join or private community, and its reviews, can be seen only by that community's members.

It is the average of all its reviews, from 1 to 5 stars. The service page also shows the number of reviews, how many gave each number of stars, and how many orders were completed.

You can like a service, save it with the heart, and share its link with the Share button, all on the service page. Services do not take comments; buyers use reviews and the FAQ instead.

It can. A public service can be shown to search engines with its packages, prices and rating, which Google can show in its results. A service offered by an ask-to-join or private community is never shown to search engines.

A service is shown to search engines only once you, or the community offering it, are on Google and the service's own SEO score is high enough, and Google decides what it lists. See SEO & GEO.

Read the description, packages, FAQ and reviews, and look at the provider's profile before you book. Agree the price, timing and any refund with the provider before you pay, and keep your own receipt.

Share payment or contact details only when you are comfortable. Ur Next Door does not vet providers or hold your money, so report anyone who tries a scam.

Describe your service accurately and offer only what you can deliver. Agree the price and payment before you start, and mark a booking paid only once you have the money. You can decline any request, and block or report a member who misuses the Marketplace.

There are no company pages yet. A business can offer services through a community it runs, which then shows as the provider, or a member can offer them in their own name.

Use the Marketplace to book a service with a price, such as a repair, a design or tuition sessions, and pay the provider directly. Use Jobs to hire someone for a role, or to apply for one, with your CV and a hiring status.

Only published services are listed, so check that yours is not paused, archived, scheduled or a draft. A service offered by an ask-to-join or private community shows only to that community's members.

If your service is in person only, buyers who have set a location see it only when they are in the area you serve; online services show to everyone. Also check the category, search and sort you are viewing with.

No. The preferred date and time is optional and only tells the provider when you would like it. Agree the actual time with the provider; the booking shows your preferred time to both of you.

Go to Settings, Preferences. Under Notifications, find the Marketplace and bookings row, untick its boxes and tap Save preferences. That row covers booking requests, booking updates, reviews and review replies; your bookings still show in My bookings.

Deleting a service also deletes its bookings and reviews, so the booking disappears from My bookings. If you had paid, sort out any refund with the provider directly.